Future of Hybrid Work: Key Questions Answered with Data


The article discusses the future of hybrid work and provides answers to key questions based on data from Gallup’s research. The key takeaways for HR leaders are as follows:

1. Hybrid work is here to stay: According to Gallup’s research, 62% of employed Americans worked remotely during the COVID-19 pandemic, and 59% would like to continue working remotely as much as possible. This indicates that hybrid work arrangements will be a significant part of the future of work.

2. Employee preferences matter: The data shows that employees have a strong preference for flexibility in where and when they work. HR leaders should take this into account when designing hybrid work policies and ensure that employees have a say in how they work.

3. Engagement and well-being are crucial: Gallup’s research indicates that employees who have the flexibility to work remotely and have control over their work experience higher levels of engagement and well-being. HR leaders should prioritize creating a work environment that supports employee well-being and engagement in both in-person and remote settings.

4. Communication and collaboration challenges: The shift to hybrid work presents challenges in communication and collaboration. HR leaders should invest in technology and tools that facilitate virtual collaboration and ensure that employees have the necessary skills and training to effectively communicate and collaborate in a hybrid work environment.

5. Performance management in a hybrid work setting: HR leaders need to adapt performance management practices to the hybrid work model. This includes setting clear expectations, providing regular feedback, and evaluating performance based on outcomes rather than hours worked.

6. Addressing equity and inclusion: Hybrid work arrangements have the potential to exacerbate existing inequities in the workplace. HR leaders should ensure that all employees have access to the resources and support they need to succeed, regardless of their work location.

7. Redefining the role of the office: The office will no longer be the primary place of work for many employees. HR leaders should rethink the purpose of the office and create spaces that foster collaboration, innovation, and social connection.

8. Flexibility as a competitive advantage: Offering flexible work options can be a competitive advantage in attracting and retaining top talent. HR leaders should leverage the benefits of hybrid work to create a compelling employee value proposition.

In conclusion, the future of work will be characterized by hybrid work arrangements, and HR leaders need to adapt their policies and practices to support employee preferences, engagement, and well-being in a hybrid work environment.